Grooming

NEW CLIENTS

For all new clients we take a one time deposit of 50% of the estimated groom cost. The deposit will be deducted from the total at checkout. We can take a credit card payment over the phone or you can stop by and pay in-store. If you cancel your appointment with more than 24 hours notice we’ll refund your deposit in full. 

Why you ask? Groomers wages are commission based. With limited spots available per day, they rely on clients to honour their appointments. If you do not show up for your appointment, or cancel last minute, not only do we lose out on fitting in another dog, but the groomer loses income.  Please see below for our cancellation policy.

To book at our Riverdale store 416.519.2929. To book at our Queen East store call 416.594.6666. Please note we do not book grooms over email.

You can view and download a copy of our grooming agreement here: KKPW Grooming Agreement